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Shipping & Returns

 

Delivery policy


Subject to stock availability and receipt of payment, requests will be processed and delivered with and average of 3 days with the use of our preferred courier company. Orders to the value of R500.00 + and no less unless specified are delivered for free in South Africa only. For very remote areas not serviced by standard couriers and rather 3rd parties which are only services once a week, delivery can take up to 10 days.


Our products are shipped to your door saving you the fuss and hassle of standing in Post Office Ques.


A standard charge of R85.00 is applied to all orders under the value of R500.00


Back Order: Should a product not be available for immediate delivery, it will take 8-10 days for delivery, however you will be notified via email. There are times when our suppliers are out of stock and awaiting their international shipment, in these cases dispatching your order can take up to 10 weeks.


The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.


Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.


Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@fishingstore.co.za


Returns / Refund Policy

 

What do I need to do to return an item/s

FISHINGSTORE.co.za will accept goods that you would like to return subject to receiving a notification by email within 7 days of the goods having been delivered to the address you requested us to deliver them to when you bought them. Contact us by going to our contact page and submitting the item/s you would like to return. We will arrange to have the item/s collected. Please ensure that you receive confirmation that we received your communication within 1 working day to make sure that the 7 days are not exceeded.

If you notify us after the 7 day period you will have to send the item back at your cost. If the item is repaired or replaced under the manufacturers warranty the transport costs will be refunded and the new item will be sent to you free of charge.

For the item/s that need to be replace we will send the new item at no extra cost.

For Refunds on items that cost less than R250.00 a R85.00 return delivery cost will be deducted from your refund. For Refunds on items that cost more than R250.00 returns will be free.

Refunds will be paid to you within 4 working days by EFT or Credit Card which method you used to pay for the goods when you purchase it/them.

Please note that all items must be in there original packaging and in the same condition as you received them. Please check them when you receive them.


Do the item/s come with a Warranty

FISHINGSTORE.co.za has a very good working relationship with all the major suppliers of fishing tackle in South Africa and will act on your behalf to get goods that are defective repaired or replaced.

Reels come with a manufacturers 1 year warranty which means that if the reel is faulty they will have it repaired by the suppliers authorised repairer, there are a number of these around the country.

Fishing Rods have a 1 year manufacturers warranty but due to the nature of the product are only covered if the rod breaks whilst fishing ie whilst being used for the purpose for which it was designed but does not cover if it breaks in the door of a car, whilst in transit etc. Rod Eyes and Tips do break from time to time but these can be replace.


International Deliveries

 

We do offer international shipping, however please note that is costs R1150.00 for an order up to 5kgs and R250 per kg thereafter.