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FAQ

Frequently Asked Questions for Fishingstore.co.za

Shipping Questions for South African Fishing Tackle Deliveries:

(Q) What are our freight and handling charges ?

(A) A standard fee of R50 is applicable to all orders under the value of R500.00 for door to door delivery applicable to South Africa only.

(Q) How long will it take to receive my order ?

(A) Door to door delivery normally takes an average of 3 days and an extra 2 days for outerlying areas. For some extreme outerlying areas, our couriers only service them once a week. Delivery can take up to 10 days.


Out of Stock Items:

(Q) What happens if the items I order are out of stock ?

(A) We generally carry good levels of stock on all products advertised. However, should there be a case where we are out of stock, there is no need to worry as we have our products on back order and there are more on the way. We will notify of the delay in the delivery of your order which can take between 6-10 days. There are cases whereby our suppliers can be out of stock and awaiting international shipment, therefore back orders from time to time can take up to 10 weeks.

 

Payment:

(Q) What payment method do you accept ?

(A) We accept online credit card payments through our SSL secure server using Virtual Card Services as our merchant provider. There is also an option to pay via bank transfer EFT.